Helix Mattress Customer Service Chat: 6 Models Reviewed

If you’ve ever spent time searching for mattress options on the web, then you’re aware that finding a bed-in-a-box isn’t always straightforward. To begin with there are tens of thousands of brands vying for your attention (give some or all). There numerous claims that determining which mattress is the most effective isn’t easy. Helix Mattress Customer Service Chat

To begin narrowing the options available, pick an online mattress provider with high-quality reputation and then look through their collections to see if any of them can be a good fit. Helix is a fantastic place to begin. This reliable online mattress manufacturer provides a wide selection of mattress types that cater to a broad range of sleepers. In this Helix mattress array, there’s a good chance you’ll find the perfect mattress for you!

What Helix mattress is the best choice for you? To find out, read on to read our full Helix review of the mattress!

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Helix Mattress Review Overview


Helix gained notoriety in the late 1990s as being one of the first online mattress firms to offer customizable mattresses, which include mattresses that have two different designs on either side to accommodate people with different preference for sleep. While the firm has recently scaled back its customized products, it remains committed to supplying a wide range of sleepers.

Helix now includes six different hybrid mattress in its collection, each with a different hardness degree and plushness level. Here’s a rundown of who’s most likely to be sleeping on one of these beds (and who might not).

Who Might Like the Helix Mattresses?

  • Those who sleep hot and require cooling mattresses
  • People who need a wide number of options to choose from

Who Might Not Like the Helix Mattresses?

  • Those who choose a mattress that isn’t a hybrid
  • People who do not need or desire coil support

 

Which Helix Mattress Should You Get?


Helix’s six main models offer a variety of firmnesses. This gives you plenty of options for finding the perfect size. (You can change one of these models to an LUXE model as well. Helix also has a mattress that is specifically made for heavy people called the Helix Plus.) This is a brief overview of how the major models stack up in terms of their suitability to different sleeping postures.

 

Helix Mattress Video Review


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Helix Mattress Firmness and Feel


You may have noticed that stiffness was already discussed within this list. It’s because one of most important aspects to think about when buying for the best mattress is its firmness (and how firmness affects comfort). These elements will reveal a lot about a mattress’s suitableness for your sleep place (s). Let’s take a closer look at the quality and firmness that comes with the Helix mattress range.

What Is the Firmness of Helix Mattresses?

The Helix mattresses are available in a variety of hardness options, with the most soft being moderately soft and the most firm ones being moderately firm. The Helix Sunset is on the lower end of the scale and we have given it a rating that was 5.5 out of 10 in the firmness scale. (A 6.5/10 is considered to be an standard industry norm for moderate firmness.) Helix Dusk is next. Helix Midnight is next, and we gave it a 6/10, which means it’s still softer than normal. The Helix Midnight as well as the Helix Dusk fall somewhere in the middle of the spectrum. Both mattresses received a rating of around 7/10, which is slightly more firm than the average. The Helix Twilight, as well as Helix Dawn are on the firmer side of the spectrum with both receiving an 7.5/10 assessment (firmer than average).

It is important to remember that the level of hardness is a matter of individual preference. When it comes to the firmness of the mattress, you can rate these mattresses differently depending on your body weight and personal preferences. People who are heavier, for instance, may find these mattresses more firm because they are able to press further into the mattress and get to the support layers. Meanwhile, lighter people may find that these mattresses are more supple due to their position on the comfort level of each bed(s).

 

Sleeping on the Helix Mattresses


We slept on the Helix mattress for a lengthy period of time in order to gain a clear picture of the experience it’s like to rest on each model in various positions. Take a peek at the results!

Helix Sunset Mattress

Helix Mattress Customer Service ChatDue to its softness, due to its softness, the Helix Sunset wasn’t supportive enough for back sleeping. Our hips sank a little too deeply in the bed, causing the spine to be misaligned.

The Helix Sunset’s softness isn’t the best for back sleepers It’s perfect for those who prefer to sleep sideways. We were very relaxed in this position as the soft mattress cushioned possible pressure areas around the shoulder and hip. In actual fact, it’s one of the most comfortable mattresses to relieve hip discomfort that we’ve found.

The Helix Sunset is not supportive enough for stomach sleeping because it is soft. Our hips sank too deeply into the mattress, pulling the back out of position, exactly as they did when we were sleeping back to back.

Helix Moonlight Mattress

helix-moonlightWhen reclining, the Helix Moonlight was adequate but not exceptional. If you plan on sleeping in this position for the duration of the night, you’ll almost certainly need a more firm mattress that offers extra support and aids in maintaining an appropriate spine alignment.

The Helix Moonlight is an excellent choice for side sleeping due to its softness. We didn’t feel any uncomfortable tension around the shoulder or hip.

It is the Helix Moonlight, like the Helix Sunset, isn’t sufficient for stomach sleep. Our hips sank too deeply in the mattress which caused the spine to be out of alignment.

Helix Midnight Mattress

Helix Midnight Luxe FeatureWhen we lay down upon the Helix Midnight and feeling fantastic, we were able to feel great. We felt a little pressure alleviation without sacrificing spinal alignment , thanks to the mattress’s good blend of comfort and support. It is the greatest mattress for back sleepers on this list.

Even though the Helix Midnight is firmer than Helix Sunset and Moonlight, it is still a good mattress. Helix Sunset and Moonlight We found it pleasant to sleep on our backs on the mattress. It is a good pressure-relief mattress around the shoulder and hip according to our experience.

When we slept with our stomachs on the Helix Midnight, we felt well, but not super. People who sleep in this position all night should look for a firmer mattress that provides more spinal support.

Helix Dusk Mattress

helix-duskIt’s the Helix Dusk is more supportive than other models we’ve tested, which may explain why we felt at ease while sleeping upon our backs. We’re confident that we’ll have proper spinal alignment all night due to the mattress’s supportive nature.

It’s not surprising to find that Helix Dusk feels a little too firm for a side sleeper considering that we’ve moved to the more firm end in the range. We noticed some pressure on the hip and shoulder, which would definitely create a lot of discomfort if you slept in this position for a long time.

The Helix Dusk should suit stomach sleepers who weigh around average because it will help to maintain a healthy spine alignment. However, stomach sleepers with heavier weights may not find sufficient support in this model.

Helix Twilight Mattress

helix-twilightThe Helix Twilight was proved to be the greatest bed for back pain. It’s the ideal mattress for back sleepers who require additional support owing to increased weight, back pain, or other causes. The firmer construction of this mattress aids in keeping the hips elevated and properly aligned with the spine.

Since the Helix Twilight is slightly firmer than other mattresses It was difficult to lay on our backs on the mattress. We felt as if we were being suffocated by the shoulders and hips.

For most stomach sleepers, the Helix Twilight mattress to be a good fit, since the mattress’s firmness should give enough spinal support in this position.

Helix Dawn Mattress

helix-dawnBack sleepers who favor a firm mattress will appreciate the high degree of support. However, those who prefer an occasional relief from pressure while lying on their backs may likely find this mattress to be too firm.

It’s the Helix Dawn is far too difficult to sleep on side and you’ll be left having a lot of pressure points in your hip and shoulder. The Helix Dawn that is soft is much better for sleepers who prefer side sleeping.

The Helix Dawn is the most comfortable mattress for stomach sleepers in our view. Through the night the firm and supportive mattress keeps the hips raised and in alignment in alignment with your spine.

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What Do the Helix Mattresses Feel Like?


Helix mattresses have a hybrid structure that has foam layers over coils. Despite these similarities, each Helix mattress has its own distinct character.

The Helix Sunset offers a soft top and a well-balanced foam feel. The plush comfort layer encourages sleepers to sink in and gives the mattress a slow-moving feel.

The Helix Moonlight, despite its softness, offers a lively feeling, particularly when compared to the Sunset, which is less sensitive.

The Helix Midnight similar to it’s predecessor, the Helix Sunset, is a balanced feel and a slow-moving top layer. The Midnight is firmer than the Sunset and allows sleepers to sink a little further into the top layer.

The Helix Dusk is solid and lively. This is due to the use of dynamic foam in the top layer as well as coils in the support layer.

It is similar to the Helix Twilight, like the Helix Sunset and Midnight, has a more sluggish top. This is still a firm mattress despite the comfort layer being slightly more cushiony.

Helix Dawn, like the Helix Dawn, like the Helix Dusk, has a soft, firm and bouncy feel it because of the use of foam that is dynamic (in the comfort layer) and coils (in the support layer).

Average Weight Sleepers – 130 lbs – 230 lbs

It is the Helix Midnight (which combines spinal support with pressure reduction) as well as the Helix Dusk are likely to be the preferred choice for back sleepers (which offers firmer spinal support).

Sleeping on the Helix Late at Night (if want a slightly more spongy feeling) or the more comfortable and more pressure-reducing Helix Moonlight and Sunset are more likely for side sleepers of average weight.

Finally, stomach sleepers of moderate weight should consider the supportive Helix Twilight or Dawn.

Heavyweight Sleepers – Over 230lbs

It is recommended that the Helix Dusk should provide appropriate support for heavyweight back sleepers because it eases pressure while maintaining spinal alignment.

The softest models in the Helix range, like Helix Moonlight or Helix Moonlight or Helix Sunset are likely to provide adequate pressure relief for heavy-weight side sleepers.

For stomach sleepers with heavy weights however, will most likely go to The Helix Dawn (the firmest mattress of the range) for proper spinal support.

Lightweight Sleepers – Under 130lbs

There ought to be a range of options for light back sleepers. The Helix Moonlight, Midnight, and Dusk all have lots of spinal support and different degrees of pressure relief that can accommodate different sleeping styles.

Similar to the side sleepers that are lightweight, you can select from Helix Midnight, Moonlight, or Sunset and should offer adequate pressure relief, while allowing users to customize the level of hardness to suit their needs.

Finally stomach sleepers will discover that the Helix Twilight, or Dawn to be the most comfortable.

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Helix Mattresses Construction


As far as construction is concerned, each all of the Helix mattresses are built in the same way. They share the same cover and foam comfort layers are layered above individual supports for coils.

All Helix mattresses, and in particular they have the SoftTouch Design cover that is soft, elastic, and breathable. This allows air to circulate freely throughout the top of the mattress. Additionally, every Helix model comes with an additional layer of support made of coils individually wrapped and stacked over a dense base foam which gives the mattress the overall shape and support.

The similarities end there for the most part. The cushions’ comfort layers differ in the density, stiffness, placement, and types of foam. Other materials are available in certain models. Let’s take a closer look!.

Helix Sunset

Its cushion of comfort is made up of pressure-reducing Memory Plus Foam, which offers the slower-moving feel which memory foam has become famous for. The transition layer is made of Helix Dynamic foam, a latex-foam substitute that’s a bit firmer, bouncier, and more supportive, is placed beneath the Memory Plus Foam.

Helix Moonlight

While the Sunset’s top layer of comfort is comprised out of Memory Plus Foam, the Helix Midnight’s main comfort layer and the transition layer is made of the Helix Dynamic Foam. This is another latex-foam option and the numerous layers of this dynamic foam give it a bouncy feel when compared with that of the Helix Sunset.

Helix Midnight

Memory Plus Foam is the principal comfort layer of the Helix Midnight, and it provides pressure reduction and body shaping. A transition layer of dense high-quality polyfoam lies under it. Memory Plus Foam. This layer is quite flexible, meaning that the mattress in general responds more quickly to pressure.

Helix Dusk

The main comfort layer is made up of Helix Dynamic Foam, a foam substitute made of latex that is bouncy and receptive. A layer composed of Memory Plus Foam sits beneath the Memory Plus Foam layer. (Think of Dusk’s structure as similar to the one of Helix Sunset’s construction. Helix Sunset, but reversed.) Helix Dynamic Foam can be laid on top of Memory Plus Foam to produce a bouncy and responsive surface. Memory Plus Foam offers pressure relief when sleepers lie down on the mattress.

Helix Twilight

The Helix Twilight, like the Helix Midnight, has a slow-moving Memory Plus Foam layer above a dense, high-grade polyfoam transition layer. The Memory Plus Foam adds some ease of use, but don’t be fooled: this is an extremely firm mattress that has very less give.

Helix Dawn

Not to be left out, the Helix Dawn features a Helix dynamic foam comfort layer that is layered over a thick, high-quality polyfoam layer transition layer. This creates a soft, bouncy and responsive sleep surface with very little bounce.

 

Helix Mattresses Size Options and Price


When it comes to sizes and prices, the Helix mattress collection offers many different options. Take a look at the table below for the cost of a Helix will cost you.

Size Dimensions Price
Twin 38″ x 75″ x 12″ $700
Twin XL 38″ x 80″ x 12″ $800
Full 54″ x 75″ x 12″ $950
Queen 60″ x 80″ x 12″ $1099
King 76″ x 80″ x 12″ $1449
California King 72″ x 84″ x 12″ $1449

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Helix Mattresses Performance


We tested Helix mattresses through a series of tests. Helix mattresses to a series of tests to see how well they performed in key areas like temperature control as well as motion transfer, edge support and much other areas. Read on to learn how they fared!

Sleeping Hot or Cold

Do you feel hot or cold when sleeping? If you’re still concerned about your mattress being too hot, you might want to consider buying a LUXE version of any mattress.

Motion Transfer

According to our tests that some mattresses outperform other models when it comes to minimising disturbances to your mattress’s top. It was found that the Helix Sunset, Midnight, and Twilight have the highest level of motion-isolating. That’s because to the slower-moving memory foam near the top of each of these models, which does an excellent job of absorption of motion. These are the best mattresses for couples available on the market.

Edge Support

Every Helix mattress had good edge support across the board. While sitting and sleeping at the edge of each model, we felt safe.

Durability

All of the Helix mattresses are manufactured with strong coils and high-density foams to ensure they’ll last for a long duration.

Off-Gassing

There was an off-gassing issue from all six Helix mattresses in the beginning. The issue will be gone within a couple of days, if not sooner.

Noise

We didn’t hear any distinct sound when moving around on any of these mattresses during the time we wrote our test. Since all of these mattresses have coils, it’s likely that they’ll begin to squeak over time.

Sex

If you are looking for a sexual mattress, a majority of people are concerned about how simple it will be to shift places on their mattress. Since all Helix mattresses have coils, they are sufficient to let you move around with ease on all of them. The models with memory foam on the top layer (particularly, those that have memory foam in the top layer (such as Helix Sunset, Midnight, and Twilight) might make changing positions harder due to their slower motion.

Information on the Warranty

A 100-night trial of sleep and a 10-year mattress guarantee are included with every Helix mattress.

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Helix Mattress FAQs


Do you have any additional concerns? Some of the commonly asked questions regarding the Helix mattress collection have been addressed!

Is Helix a suitable option to make a bed?

Yep! Helix is well-known for its top-quality mattresses that come in a variety of models to accommodate various kinds of sleepers. Your preferred sleep position(s) as well as other factors that affect your sleep habits will determine the most suitable option for you.

When it comes to Helix mattresses, how long do they last?

Each of Helix’s hybrid mattresses is expected to last between 7 to 10 years.

Can you flip the Helix mattress?

A Helix mattress is not able to be turned upside down. If you sleep on the support layer underneath rather than the comfortable layer of one of these mattresses can cause a painfully uncomfortable sleep surface.

What stores sell Helix mattresses?

You can buy Helix mattresses directly from their website, but If you’re looking for more value, you can check out our Helix coupons & promo codes! Helix Mattress Customer Service Chat

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